Privacy Policy
Privacy Policy for Bridport Arts Centre
Last Updated: 16 October 2024
Purpose of This Policy
At Bridport Arts Centre, we prioritize safeguarding your personal information and being transparent about our data handling practices. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with us, including through our website, www.bridport-arts.com, and associated services.
Understanding your personal data enables us to enhance your experience and provide you with relevant information about our events, programs, and services. As a charitable and community-focused organization, it also supports our efforts to engage effectively with potential donors and supporters.
Who We Are
Bridport Arts Centre is a key cultural hub in the region, supported by funding from West Dorset District Council and Bridport Town Council, and part of Arts Council England’s National Portfolio. We are a registered charity (No.1069780) and a company limited by guarantee (No. 3550280).
Our website, www.bridport-arts.com, is developed and maintained by This is Fever, a professional web development company.
Information Collection
We collect information through various interactions:
Information You Provide
- Account Registration and Purchases: When you create an account, buy tickets, or register for events on our website or through Spektrix, you provide personal details such as your name, email address, postal address, and payment information.
- Additional Voluntary Information: You may choose to provide additional details, like accessibility requirements or preferences, which help us offer a more personalized experience.
Information About Your Interactions
- Website Usage: We collect data on your interactions with our website, including pages visited and content viewed.
- Event Participation: We record information about your attendance and participation in events.
How We Use Your Information
For Event Management and Ticketing
We use Spektrix (www.spektrix.com), a comprehensive ticketing and CRM system, to manage event bookings and process ticket sales. Here’s how Spektrix handles your information:
- Data Collection and Storage: Spektrix collects and securely stores your personal and payment information during the booking process. Their Privacy Policy details their data management practices.
- Communication: Spektrix facilitates email confirmations, reminders, and updates related to your bookings.
To Enhance Our Services
We analyse data from your interactions with our website and events to improve our services and tailor our communications to better meet your needs.
For Marketing and Communication
We use Dotdigital (www.dotdigital.com) to manage and send our email newsletters and marketing communications. Here’s how Dotdigital handles your information:
- Email Management: Dotdigital stores your email address and communication preferences to send you relevant updates and promotional materials.
- Data Security: Dotdigital implements strong security measures to protect your data. For more information, see their Privacy Policy.
- Email Analytics: We track how you interact with our emails, such as which messages you open and which links you click, to understand your preferences and improve our communications.
Legal Basis for Processing Your Data
We process your personal data based on one of the following legal grounds:
- Contractual Necessity: Processing is necessary to fulfil our contract with you, such as completing ticket sales or event registrations.
- Legitimate Interests: We process your data to pursue our legitimate interests, including enhancing our services and communicating effectively, provided these interests do not override your rights.
- Consent: We will obtain your explicit consent before using your data for purposes not covered by the above bases.
Sharing Your Information
With Service Providers
We may share your personal information with trusted service providers who process data on our behalf, including:
- This is Fever: Our website is developed and maintained by This is Fever (www.thisisfever.co.uk). They manage the technical aspects of our site, including security and performance. In their role, they may access technical data related to your interactions with our website, which is managed according to our privacy standards.
- Spektrix: Our ticketing and CRM system provider, Spektrix, processes your booking and payment information securely.
- Dotdigital: Our email communications provider, Dotdigital, manages your email preferences and distribution lists securely.
Use of Crowdcast
We use Crowdcast (www.crowdcast.io) for hosting online webinars and virtual events. Here’s how we work with Crowdcast:
- Event Registration: When you register for a webinar or event hosted on Crowdcast, your personal information is collected and stored by Crowdcast on our behalf. Their Privacy Policy details how they handle your data.
- Webinar Interaction: During webinars, we may collect data on your participation, such as questions asked and responses given, to enhance the event experience.
- Data Security: Crowdcast uses industry-standard security practices to ensure the protection of your personal information.
With Payment Processors
We use several payment processors to handle transactions securely. These include:
- Spektrix Payments: Integrated within our ticketing system, Spektrix Payments processes ticket and event-related transactions.
- PayPal: PayPal processes payments and may collect your payment details. Their Privacy Policy outlines their data management practices.
- Stripe: Stripe handles payment transactions and stores your payment information securely. Refer to their Privacy Policy for more details.
- Worldpay: Worldpay processes payments and manages your payment information securely. Their Privacy Policy provides more details on their data protection measures.
For Compliance and Legal Obligations
We may disclose your information to comply with legal obligations or respond to lawful requests from public authorities.
Sharing Data with Arts Council England
As part of our funding requirements, we may share aggregated data and reports with Arts Council England. This helps demonstrate the impact of our activities and supports our ongoing funding. The shared data typically includes statistical information about our audience and participants, but it does not include personal information that directly identifies individuals unless specifically required and always with your consent.
Security of Your Personal Information
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, or destruction. Our partners, including Spektrix, Dotdigital, This is Fever, and our payment processors, adhere to stringent security practices to ensure your data is protected.
Your Rights and Choices
You have several rights regarding your personal data:
- Access and Correction: You can request access to the personal information we hold about you and ask for corrections to be made.
- Opt-Out of Marketing: You can opt-out of receiving marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.
- Data Deletion: You can request that we delete your personal information, subject to our legal obligations to retain certain data.
Use of Cookies
For detailed information about our use of cookies and how to manage your cookie preferences, please see our Cookies Policy.
Links to Other Websites
Our website may contain links to other sites. This privacy policy does not cover those external sites. We encourage you to read the privacy policies of any websites you visit.
Changes to This Privacy Policy
We regularly review and update this privacy policy to reflect changes in our practices or for legal reasons. Significant updates will be communicated via our website.
Contact Us
If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact:
Data Protection Officer
Bridport Arts Centre
South Street,
Bridport,
Dorset,
DT6 3NR, UK
Email: [email protected]