How to book & FAQs

How to book

Your Account

To book online you will need an account with us. Click on My Account in the menu bar.

If this is your first time booking online you will need to create an account – click on Register Now and fill in the requested details. Once you have an account you can log in easily from the My Account page using your email address and password at any time. From the My Account page, you can also edit your personal details and your communication preferences at any time.

If you already have an account with us you can log in from the My Account page using your email and password.

You can also go to the event page(s) first and select your seats.  Once you go to the Checkout you will be prompted to log in to your account.

Making a booking

Once you are logged in, navigate to the event you want to book for via the What’s On pages and follow the prompts to select your tickets.

Types of Tickets & pricing

We offer a number of different ticket options to try to make visiting Bridport Arts Centre as affordable as possible.

Concessions

We offer concession tickets to those in receipt of disability benefits, Job Seekers Allowance or Income Support. Proof of eligibility may be requested.

Supporter Discount

This will be automatically applied at the checkout for events that allow it. Find out more about becoming a Supporter here.

Free tickets to Carers

Our visitors are very welcome to bring a carer to assist them FREE – please ask when you arrive or call or email in advance to help us make the best of your visit.

Once you have booked

You will be sent an email confirming your booking and containing the QR code for scanning at the theatre door when you arrive, once your payment has gone through.

Reservations

We are happy to reserve tickets but any reservations will only be held for 1 week, after this, they will be deleted from the system.

Refunds

Once payment has been received all tickets are non-refundable.

Ticket Refund Protection via Secure My Booking

Ticket Refund Protection via Secure My Booking is a product that you can opt in to for a small charge on top of your order. For more information on what is covered, please see Secure My Booking full terms and conditions. Please be aware that Lighthouse does not manage Booking Protect and does not deal with any claims. To make a claim, click here https://securemybooking.com/make-a-claim/uk/

What happens to my Ticket Refund Protection if my show is cancelled or moved?

If your show is cancelled or moved you can carry the protection over to the new booking at no extra cost. If you believe you have added it in error to your order (i.e., you have purchased more Ticket Refund Protections than the number of tickets purchased) you can receive a refund as long as it’s within two days of the purchase. If the show you have booked is cancelled the insurance premium you have paid is not refundable.

Cookies

As with all sites that provide online sales, you will need to accept Cookies (little bits of data that help us to track your order) to be able to book.  If an alert about Cookies comes up, you will need to change the settings in the ‘Preferences’ menu of your browser to ‘Accept Cookies’.  You then need to ‘Refresh’ the page.  You will only need to do this once.

FAQs

What if I have an account but have forgotten my password?

As long as you have access to the email address linked to your account, we can send you a new password. On the My Account page, click the option to reset your password and we will send you a link.

Can I book for more than one event?

Yes, you can book for as many events as you like at one time.  Your selections will be kept in your ‘basket’ until you go to the checkout and pay.

What if I change my mind halfway through?

You can review your ‘basket’ and make changes to your selection at any point before you pay.

Can I reserve tickets online?

No, tickets cannot be reserved online, only over the phone or in person.

How long will my ticket selection be held?

If you have selected some tickets, they will be held in your basket for 30mins.(NB. Your browser may time you out of your session before that.)

How do I log out?

You can log out from the My Account page or just by closing the browser window.